FAQ
We have a size guide to help you! Here is a link to its location:
https://byellowtail.com/pages/sizing-chart
On some items there may be special notes to size up or down, be sure to read any special instructions!
How long will it take for my order to arrive?
We know you are anxious to receive your order so we work hard to ship within one business day of an order being placed. Transit times may vary. See the breakdown below:
- US Customers (Western US): Please allow 3-5 business days for your order to arrive once it has been scanned by the carrier.
- US Customers (Central US): Please allow 5-7 business days for your order to arrive once it has been scanned by the carrier.
- US Customers (Eastern US): Please allow 7-10 business days for your order to arrive once it has been scanned by the carrier.
- Canadian Customers (USPS Priority Service): Please allow 15-30 days for your order to arrive once it has been scanned by the carrier.
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International Customers: Please contact us at orders@byellowtail.com for a transit time quote.
*** Severe weather conditions may extend these transit times.
I ordered a PRE-ORDER Item, what now?
If you ordered a PRE-ORDER item, please note that all items in your order will ship together when PRE-ORDER item(s) are ready to ship.
Please refer to product description for the estimated ship time for each PRE-ORDER item.
I recently purchased an item and now it’s on sale. Can I get the discounted price?
Pricing on our website is subject to change without notice. Orders placed prior to the promotion are not eligible to receive the promotion or discount. Furthermore, we reserve the right to cancel any order due to unauthorized use of discount codes/promotion.
How do I make a return?
Our return policy varies depending on the items ordered. Please review our Return Policy to understand the conditions for returning items.
Please note that ALL Jewelry, Scarves, Sleepwear, Home Goods, Beauty, Body, and Candles are FINAL SALE and are NOT eligible for return.
For return-eligible items, click here: https://byellowtail.loopreturns.com/#/
Can I exchange my items?
We currently do NOT offer the option to exchange items. If you need a different size or color, please return the eligible item(s) for a full refund and place a new order.
Am I allowed to wear B.Yellowtail Designs if I am NOT Native American?
In short - YES.
We thoughtfully design our products as a form of culture sharing and to amplify indigenous voices. We are happy to share carefully curated messages through our clothing design and accessories with people from all walks of life. We do not and will not sell items such as ceremonial garb, traditional regalia, or sacred items. By purchasing a B.YELLOWTAIL, not only are you helping us authentically represent our people, but you are also supporting Native owned & operated business. We deeply care for our communities and as our brand grows, so does the opportunity to employ & empower our Indigenous relatives.